Refund policy

Every Fairfield Publishing paperback is printed after you order it. Nothing sits in a warehouse waiting, which is why our returns work a little differently from a shop with stock on the shelf.

If something is wrong with your book

If your book arrives damaged, misprinted, missing pages, or it simply is not the book you ordered, we will replace it or refund it in full. You do not need to send it back to us.

Email fairfieldpublishingsales@gmail.com within 30 days of delivery with your order number and a photograph of the problem. The photograph genuinely matters: it tells our printer what went wrong, so the next reader does not receive the same fault.

Changing your mind

If you are in the United Kingdom or the European Union, you have a statutory right to cancel within 14 days of receiving your order, for any reason. Email fairfieldpublishingsales@gmail.com within that period to cancel. Unless the book arrived faulty, you are responsible for the cost of returning it. We will refund the price of the book and the standard outbound shipping within 14 days of receiving your cancellation.

Everywhere else, we do not offer change-of-mind returns, because a book printed for one reader cannot be sold to another. If a book has disappointed you, please write to us anyway. We would rather hear about it than not.

Cancelling an order

Orders reach our printer within about two hours. If you need to cancel an order or correct a delivery address, email us straight away and we will stop it if we still can. Once a book has gone to press we cannot recall it.

Refunds

Approved refunds are returned to your original payment method. Your bank will usually take a further three to five working days to show it.

Getting in touch

Fairfield Publishing, 6101 Long Prairie Rd, Ste 744 PMB 1075, Flower Mound, Texas 75028, United States. Email fairfieldpublishingsales@gmail.com or call (682) 549-9101.